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FAQ

Why did your website change from starpra.com to sunnytan.de?
In our winter break 2017, a managment change has been achieved. Our support team extended, to process your orders ands request even faster. The company Starpra-Cosmetics was taken oven by Sunnytan.

How much time does it take until my package arrive?
The shipment of your order takes place from Germany. To offer you best and fastest delivery you are able to choose which shipping company we shall use for your package. You are able to choose between DPD, DHL, German Post and UPS. You will receive your package within 1 or 2 working days after we have received your payment. As confirmation, you receive an E-Mail including a shipping number to track your package online. 
 
Which payment options you have?
1. Bank wirement: Our bank account is at Volksbank in Germnany. If you choose bank wirement as payment method, you receive our bank account information after you finished the ordering process. We will send out your package within 24 hours after we received your payment. 
2. Online-Bank Transfer: If you choose Online-Bank-Transfer, your payment will be processed through your online-banking-account. Directly, after finishing of the payment procedure we will sent your package out the same day. 

How much time does it take until I receive my package?
After we received your payment, your package is handed over to the courier of your choice within 24 hours. After your package has been processed, you receive a tracking number by e-mail to be able to track your package online. Final delivery should take place within 2 or 3 working days.
 
Is Melanotan on stock?
As long as you are able to place an order, we guarantee you that our products are in stock.